Cancellation and Return Terms

These Cancellation and Return Terms define the conditions for canceling and returning the products or services you purchased. By using our website or purchasing products/services, you agree to the terms outlined below.

1. Cancellation Terms

If you wish to request a cancellation after purchasing a product or service, the following conditions must be met:

• Your cancellation request must be made within 14 days from the product delivery or the service start date.
• The cancellation request must be submitted in writing (via email or letter).
• Once your cancellation request is approved, you will be informed about the details of returning the product or halting the service.

2. Return Terms

If you wish to return your products, the following conditions apply:

• Your return request must be made within 14 days from the product delivery.
• The returned product must be unused, undamaged, and in its original packaging.
• The return request must be submitted in writing (via email or letter) along with the invoice or proof of purchase.
• The return shipping cost is generally borne by the customer unless the product is defective or incorrect.

3. Return and Cancellation Process

After evaluating your return or cancellation request, we will provide you with the necessary refund information. Refunds are usually processed within 14 days from the receipt of the returned product or the approval of your return request.

4. Non-Returnable Products and Services

The following products and services are non-returnable:

• Personal use products (e.g., cosmetics, underwear).
• Specially ordered or personalized products.
• Services, if the service has been provided or started.

5. Contact

If you have any questions regarding cancellations and returns or need assistance, please feel free to contact us.